1. Agreement to Terms

These Terms of Use constitute a legally binding agreement made between you and Zerra Gems, concerning your access to and use of our website as well as any other media form related, linked, or otherwise connected thereto.

2. Custom Designs and Bespoke Services

All bespoke and custom-designed jewellery pieces require a non-refundable deposit before crafting begins. Once a CAD model or sketch is approved by the client, any subsequent major alterations may incur additional fees.

3. Pricing and Availability

Prices for our luxury pieces are subject to change without notice. We reserve the right at any time to modify or discontinue a piece. All gemstones and diamonds are subject to market availability.

4. Marketing and Communications

As part of our commitment to keeping our clients informed, and subject to your consent upon submitting an enquiry, Zerra Gems may contact you with promotional offers via Email, SMS, WhatsApp, or RCS. Standard messaging rates may apply depending on your carrier.

5. Intellectual Property

Unless otherwise indicated, the Site and all content, including designs, text, graphics, logos, and images, are the proprietary property of Zerra Gems and are protected by copyright and intellectual property laws.